Refund policy

It's just me, myself and I running this fun little shop! :0) Kindly no refunds or returns.  If an item arrives damaged or defective, please send an e-mail within 2 days of receipt.  Read more details below.

KATY ELLIS LICENSED PRODUCTS

Damaged or defective merchandise: If item received is damaged or defective, please head to contact WITHIN 2 DAYS of receiving your product. We will request photos of the damages and if it qualifies for a return, we will send you a shipping label to return the original product in the original box.

ORIGINAL ARTWORKS

Original artworks cannot be returned or exchanged for change of mind. If your original artwork or the frame of your original artwork has been damaged in transit, please head to the contacts page and leave a message WITHIN 2 DAYS of receiving your artwork. We will request photos of the damages and if it qualifies for a return, we will send you a shipping label to return the original artwork in original box.

CUSTOM PRINTS | CANVAS

All prints are custom made so unfortunately they are not refundable or exchangeable. If your print or the frame of your print has been damaged in transit, please head to the contacts page and leave a message WITHIN 2 DAYS of receiving the print. We will request photos of the damages and if it qualifies for a replacement, we will send you a shipping label to return the print in its original box.

Thank you for your patience in advance. I will do everything I can to make sure your shopping experience is in good hands.  And questions or further assistance towards above please head to contact page.